As a Customer Success Manager (CSM), you will drive revenue growth and maximize customer lifetime value. Your primary responsibility will be to act as the primary point of contact for a multi-million dollar book of business: to understand client key business objectives, nurture and expand relationships, drive renewal rates, and identify opportunities to upsell additional products or services. You will build and maintain strong relationships with their customer contacts, focusing on executive leadership and strategic program managers.
This role will necessitate partnering closely with a large, cross-functional Contentsquare team - including members of Implementation, Enablement, Customer Experience, Sales, and Product - to ensure the customer is supported at every stage of their journey.
What you’ll do:
- Relationship Management: Develop and maintain a trusted advisor relationship with key customer stakeholders & executive sponsors
- Executive Alignment: Prepare and lead strategic meetings that drive actionable and measurable outcomes and partnership success, including Strategic Business Reviews, and joint Success Planning
- Success Planning: Hold regular calls wi...
Contentsquare
A global digital analytics company empowering brands to build better online experiences for all.
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