Ops Connectivity Engineer

• Location: Home based
• Contract Type: Permanent, Full Time
• Hours: 48 per week
• Scheduled: 4 on 4 off days and nights

**Important**

You are required to be eligible to gain security clearance for this role. Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here?

You will be part of a team delivering support to a wide range of customers, ensuring their businesses stay connected.You will be required to provide 2nd Line support for customer technical services including monitoring, incidents, changes and appropriate service requests within agreed service hours and to agreed service levels. You will work with and manage escalations or complex requests from all sources regarding fulfilment, communicating and engaging other parties (including 3rd parties) as required

So, what are we looking for?

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have proven capability and demonstrable experience of problem, incident and change management.

You should also have:

• Relevant experience of technical network support in a Service Provider / Outsource environment.
• CCNA – required.
• Knowledge of Juniper, Palo Alto & Cisco Firewalls.
• Working knowledge of key infrastructural technologies (Storage, Networking etc) and how they interact within an overall technical solution. Relevant hands-on experience relating to these technologies preferred.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
• Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.