Product Design Manager

About The Role

Are you someone who's looking to solve problems that matter? Are you someone who thrives on the balance of business goals and users' needs? Are you looking for the opportunity to nurture bright minds? We have good news for you.

The creators of GoPay (Goto Financial) are looking for a Design Manager to join us on an adventure to head the design team responsible for Moka, Midtrans and GoPay merchants. We're offering a playground to experiment and ship exceptional solutions to a diverse set of problems ranging from typical UX design, to service design and sound design. You'll be working with other leaders to define the roadmap, goals, and vision of the products and spearhead the stride to deliver exceptional user experiences. Your team will impact tens of millions of GoPay users and merchants who use our products daily to make a livelihood.

What You Will Do

• Help define the roadmap, goals, and vision for the product experience
• Work with design leads, product heads, marketing and engineers to build/improve user experience and ways of working towards that vision
• Manage projects, solve complex problems, and enable your team to deliver delightful solutions that drive impact
• Build systems for design documentation & help establish processes to ensure seamless collaboration
• Mentor and coach a team of designers, improve stakeholders grasp and application of design thinking
• And most importantly, make sure your team is engaged well and building things that make them successful

What You Will Need

• At least 6 years of experience in product design, but still willing to learn more about product research
• Proficiency in all areas of digital product design; visual design, user experience design, user research prototyping, advocacy and building showcases. Additional exposure to motion, sound, video and other craft are welcome
• Ability to draw insights from both qualitative & quantitative data, and further identify problem areas to work on.
• Ability to design, advocate and prioritize user research with our research team
• Knowledge in design fundamentals, such as design thinking frameworks, HCI principles, and being able to take on a structured approach in solving problems
• Excellent organizational, project management, and collaboration skills to manage a wide range of stakeholders

About The Team

This vital team within GoTo Financial is dedicated to serving businesses of various scales and enabling their productivity with technology and a high caliber of service. The team comprises passionate, welcoming, vibrant, and talented people from Indonesia and around the world. When they are not working, they spend time hanging out together, sharing their interests, and regularly meeting outside of work for games and meals. You will be tightly integrated into GTF Merchant Services: Design, UX Writing, and Research team of 9+ practitioners; who are there to drive merchant centricity and empathy towards our users. You will work alongside 1 research manager, product and business heads, while directly reporting to the head of the offline merchant business.