Business Support Specialist - Print-on-Demand

As Business Support Specialist - Print-on-Demand, your primary responsibility will be to facilitate the growth and expansion of our POD business while enhancing customer relationships.
You will play a pivotal role in ensuring smooth operations and providing assistance across various functions. This multifaceted role demands strong organizational skills, attention to detail, and a customer-centric approach to ensure operational efficiency and customer satisfaction.Prospection & Qualification:

• Conduct market research to identify potential key accounts in the POD industry in Europe.
• Develop an Ideal Customer Profile (ICP) and tailor prospecting efforts accordingly.
• Utilize various lead generation techniques to identify potential key accounts.
• Craft personalized messages and pitches for effective outreach.
• Handle objections and follow up persistently to schedule initial meetings.
• Maintain detailed records of prospecting activities and analyze metrics for continuous improvement. Onboarding & Operational Excellence:
• Welcome, kick-off, and set up new key accounts efficiently.
• Provide support to ensure timely and optimal product listing.
• Propose and implement solutions to enhance workflow and reduce errors.
• Monitor existing processes and address issues promptly. Market & Industry Intelligence:
• Stay informed about POD industry trends and customer preferences.
• Collaborate with marketing teams to develop promotional campaigns.
• Collect and consolidate data on customer segments, competitors, and the market for actionable insights. Performance Reporting & Data Analysis:
• Develop executive reports on key metrics for decision-making.
• Provide monthly reporting with insights into sales and profitability.
• Submit bi-annual sales forecasts supported by development plans.
• Assess and improve data exchange practices with stakeholders.
• A first working experience in a similar position, sales or customer service oriented
• knowledge of the textile or printing industry, particularly in a B2B context would be advantageous.
• You are fluent in English. Any other European language is an asset.
• Excellent interpersonal and communication skills to deal with customers and other departments.
• Sales-driven & strong dedication to customer satisfaction, adopting a customer-centric approach.
• Resilient and agile.
• Demonstrated commitment to sustainability and addressing environmental challenges.