SQL Application Support Specialist

Are you ready for a sneak-peek in the day of a SQL Application Support Specialist in Netcompany-Intrasoft?
As a SQL Application Support Specialist you will:

• Receive and log requests/ incidents & questions from users; provide technical support, investigate problems, and determine appropriate actions.
• Provide technical support to back-office users encountering issues with applications, databases, and related systems.
• Perform root cause analysis (RCA) to identify underlying issues and recommend appropriate solutions or workarounds.
• Collaborate with development teams, system administrators, and other stakeholders to resolve technical issues and implement corrective actions.
• Keep end-users informed on request status and progress.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Analyse, report, and follow up of bugs.
• Testing activities (release and bugs).
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team.
• Keep any user manuals, FAQs, wikis, and information dashboards up to date by documenting all relevant information.

Requirements

What would make you a fit for the role:

• Deep understanding of SQL(min 3 years of experience).
• Understand complex database.
• Good knowledge of PL/SQL.
• Very good oral and written communication skills in English.
• Strong analytical, problem solving and learning skills.
• Experienced user of web-based tools.
• Able to work in an international and multicultural environment.
• Knowledge of/or experience in ITIL environment (incident management, problem management).
• Experience with ticketing systems.