Infrastructure System Engineer

What does it feel like to be an Infrastructure System Engineer in Netcompany-Intrasoft?

CONTEXT/INTRODUCTION

In order to fulfil its duties, the Operations Unit of the Security Directorate of DG HR has decided to request the assistance of an Intra-Muros consultant. The candidate should be able to work in an English-speaking environment, and be able to deal with a wide range of technologies on database, dockers, network infrastructure. The selected candidate will be required to apply for a Personal Security Clearance from an EU Member State. Should the security clearance be refused by the relevant National Security Authorities, the Specific Contract would be ended without further justification.

DESCRIPTION OF TASKS

The main task will be to contribute to Information Systems projects, under the direct supervision of HR.DS.2 officials.

As an Infrastructure Systems Engineer you will work in:

• Administration of DG-specific infrastructures, systems and services, such as file and print-services, RDS service, DG-specific systems and software and hosted applications.

• 2nd level support.

• Installation and configuration of system components and server software, including patch management.

• Operating and monitoring of infrastructure, systems, servers.

• Configuration management tasks & procedures.

• Incident management, Change enablement, Request fulfilment, Problem management: definition, analysis and resolution.

• Preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments.

• Advising in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.

• Coordination with hosting services.

• Coordination with database management teams.

• Scripting & configurations in context of systems & infrastructure.

• Handling of backups and restore operations of systems & infrastructure.

• Participation in defining and documenting configuration of systems & infrastructure.

• Participation in defining and documenting operational procedures.

• Participation in architectural design/reviews.

• Drafting technical content for knowledge base for use of upstream support teams.

• Evaluation and implementation of security standards.

• Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer).

• Participation in coordination and project meetings.

Requirements

These tasks require expertise in the following fields:

• Excellent knowledge of (at least) one of the operating systems (Windows/Unix/Linux).

• Knowledge of Web and network infrastructure including VPN.

• Knowledge of Windows and Linux operating systems and docker technologies.

• Good understanding of IT security requirements and EC policies is required

• Notions on usage of social media