Technical Customer Operations

As a Technical Customer Operation, you will play a critical role in implementing our software at new and existing customers. Your technical expertise will ensure seamless installation, configuration, administration of our software and related systems.

• Responsible for whole technical onboarding of our new customers and maintaining the existing ones
• Responsible for technical kickoffs to installation up to customer acceptance
• Install, configure, administer SmartNotes interfaces at customers
• Install, configure, administer relational database management systems
• Provide technical advice to professional and IT department
• Work experience in Tech Support or Operational Services with training in IT profession or similar
• Knowledge of Database systems and SQL queries
• Knowledge of Windows operating systems. Linux and macOS is a plus
• Knowledge of VBA and Office is a plus
• Experience in technical project management is a plus
• Strong communication skills in German and English
• LucaFlex –We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and...