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Mavenoid is the Intelligent Support Platform for products and devices. They deliver best-in-class customer support with intelligent troubleshooting and personalized remote support.
About us
Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product manufacturers and sellers provide genius-level customer support and realize brilliant cost savings.
Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, The United States, and more.
The role
Reporting to the Head of Customer Success, the Senior Customer Success Manager is a pivotal individual contributor, responsible for enhancing Mavenoid's presales interactions, customer relationship management, satisfaction, expansion, and retention. This role is vital for driving growth, retention, and satisfaction within our largest customer accounts. You will work closely with Sales, Product, and Operations teams to ensure the success of our Enterprise customers, identify growth opportunities, and advocate for customer needs within the company.
The ideal candidate is a strategic thinker with excellent communication skills and a proven track record in managing and expanding relationships with Enterprise customers in the technology sector. Additionally, this role may involve mentoring other members of the Customer Success team.
Our Core Values
Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way!
Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities.
Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions.
Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today.
Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.
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