We're solving EDI

At Stedi, we’re rebuilding the technological backbone of the B2B economy. Trillions of dollars flow annually through a global network of commerce via an archaic protocol called Electronic Data Interchange (EDI), but there hasn’t been a major new EDI platform in decades.

In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance carriers exchange transactions such as claims, eligibility checks, prior authorizations, and enrollments using a standardized EDI format called X12 HIPAA. A small group of legacy clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers.

Stedi is building the world’s only API-first clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions.

Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $71 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

What we’re looking for

Stedi’s latest product is the world’s only API-first clearinghouse. By offering a modern API interface for running eligibility checks, processing claims, and ingesting ERAs, healthcare technology businesses are able to exchange transactions with payers without dealing with the EDI protocol or carrier-specific connectivity.

We are looking for a Customer Success Manager with a proven track record in the revenue cycle (RCM) space to help our customers adopt and expand their use of Stedi’s products and services. You will help our customers realize the full value of our product and represent the voice of the customer internally as we iterate and expand our feature functionality.

Who you are

• You have subject matter expertise in revenue cycle management. You understand the full cycle of how health tech companies run eligibility checks, claim submission, claim status, and ERA processing. You have 4+ years of experience working in RCM roles within digital health, or supporting this customer base at a revenue cycle company.
• You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough. You almost never drop balls.
• You have deep customer empathy. You can quickly understand a customer’s needs while also having the ability to get into the weeds on technical areas of a product to ensure they’re getting the most value. You keep customers at the center of your work and always prioritize customer relationships.
• You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours.
• You have experience in customer facing roles. You have experience in customer facing roles; ideally within customer success, account management, program management, or product management roles.
• You move fast. We move fast as an organization. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.

What you'll do

• Support new customers through the onboarding process to ensure they begin processing production claims and eligibility checks as quickly as possible.
• Support a growing list of existing customers via dedicated Slack channels.
• Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks.
• Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption.
• Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation.
• Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention.
• Capitalize on your RCM expertise to uplevel your peers across sales, solutions engineering, and customer success.

At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description. We are an equal opportunity employer and do not discriminate on the basis of any status protected under federal, state, or local law.