Senior Site Reliability Engineer

Senior Site Reliability Engineer, ONESOURCE Indirect Tax

Thomson Reuters ONESOURCE Indirect Tax’s SRE team is looking for a Senior Site Reliability Engineer who will provide hands-on technical skills and share industry best practices with other team members on core SRE principles and tools. The Site Reliability Engineer will participate in end-to-end operational aspects of ONESOURCE Indirect Tax Applications by working closely with Architects, DevOps, Product, and development teams to ensure we get the most out of the software on AWS and OCI.

Develop, Deliver, and Support: By applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team.
Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams.
Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines.
Be Innovative: you are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.
Be an Effective Communicator: through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.

About the Role:

In this opportunity as Senior Site Reliability Engineer, you will:

• Represent operations in a technical fashion to leadership and development teams.

• Participate in meetings regarding the stability, scalability, and supportability alongside development and other operations teams to continue evolving our monitoring and operational procedures for system architecture.

• Contribute to and develop documentation on application services, infrastructure details, recovery procedures, root cause analysis, and post-incident review.

• Create and manage application and infrastructure dashboards, runbooks, and automate the playbooks.

• Perform the following change management functions: software deployments, server maintenance requests, documenting change procedures/instructions, present in change advisory board meetings for necessary approvals.

• Respond to and mitigate incidents as they occur within the environment.

• Adhere to the following cloud security best practices; Design, create, and manage the performance, availability, recovery requirements, and standards across the observability platform.

• Assist the engineering function by influencing decisions through advice, counsel, or facilitating of services

• Perform troubleshooting, deploy systems, or execute maintenance tasks as necessary to meet the specified SLOs

• Perform periodic on-call duty on a rotational basis - including weekends.

About You:

You’re a fit for the role of Senior Site Reliability Engineer if your background includes:

• Bachelor's Degree in Computer Science, Computer Engineering, or Related Field.
• 5+ years of experience in enterprise-level operations support role OR DevOps role.
• Working knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks).
• Expertise in observability and monitoring tools, like Dynatrace, Datadog, AppDynamics, Splunk, etc.
• Deep understanding of Application performance monitoring (APM) and user monitoring.
• Experience with Load balancers and AWS services such as AWS ECS, EMR, State Machines/ Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc.,
• Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques
• Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
• Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc.
• Ability to apply standards of cloud compliance to application design to achieve reliability
• Ability to analyze application and server logs for error interpretation
• Experience with incident response and recovery: SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery.
• Working knowledge of ITIL Change and Incident management processes.
• Experience in site reliability engineering in Java, Kubernetes, Kafka, and Database platforms (like Postgres)
• Excellent written and verbal communication skills and strong collaboration skills.
• Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.) is preferred but not required.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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