At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.
Our Customer Success team is a constant connection between the Customer and our company. They are entrusted with ensuring our clients are wildly successful with our solution. As a Senior Customer Success Manager, you will manage deliverables for key customer accounts to ensure the highest levels of customer satisfaction. You will work with Olo Technical Specialists, Customer Support, Product/Development, and Engineering teams to achieve outstanding utilization of the digital ordering platform. You are accomplished in building strong customer relationships, passionate about technology, and have a proven track record of providing great customer services experiences.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Develop a comprehensive understanding of client goals and a rigorous pursuit to achieve them alongside Olo’s business goals
- Manage a portfolio of 10+ high touch c...
Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation.
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