Desktop Liability Adjuster/Claims Handler

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Desktop Liability Adjuster/Liability Claims Handlers

We’re looking for desktop liability adjusters/claims handlers to join our liability team to handle EL/PL injury, disease and/or Third Party Property Damage claims. We offer flexible working and the option to work on a hybrid basis.

Whilst experience of liability claims is a requirement for some positions, we have openings for 1st Party Property Claims handlers, looking for a change in direction. Full training will be provided to ease the transition.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working, a mix of office and home
• Competitive salary
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

This is a technical, customer-facing role, the prime purpose of which is to conduct investigations to establish both policy and legal liability and to settle claims on behalf of our Insurer and Corporate clients.

The role requires involvement in third party injury and/or public liability property damage claims of differing values, working both independently and under referral.

Key Responsibilities:

• Investigate the allegations made against policyholders, and to provide detailed advice and recommendations on policy and legal liability
• Collate all relevant information, photographs, statements and documentation, to ensure that liability arguments are supported and sustainable
• Identify fraud risks and concerns
• Maintain proactive contact with all parties involved in the claims process and deliver results within agreed service standards.
• To undertake litigation management where appropriate
• Ensuring all databases, files and correspondence are correctly maintained providing a clear history of events, actions and explaining quantum assessment

We are looking for:

• Team working and collaboration skills
• Good understanding of insurance law and policy wording interpretation
• Knowledge and skills in understanding of contract, statute and civil liability
• Strong investigation skills and attention to detail
• Understanding how work with corporate clients, small business, Insurers and Brokers
• Influencing skills to gain agreement to proposals, plans and ideas
• The ability to listen and respond to people effectively whilst displaying empathy.
• Good communicators who are clear and concise
• The motivation to provide a prompt, efficient and personalised service to customers (external and internal)

About you:

You’ll have a proactive attitude, self-motivated and capable of working on your own initiative. You will also:

• Be able to interact with all interested stakeholders including claims staff, underwriters, policyholders, brokers and claimants
• The ability to apply a thorough knowledge of current case law, common law/statute and regulations
• Be willing to go the extra mile and provide exemplary customer service
• Possess accurate keyboard skills
• Have a good working knowledge of MS Word, Outlook and Excel
• Be extremely well organised and capable of influencing others
• Insurance qualifications are desirable, but equal consideration will also be given to those with the relevant experience
• As a global business, we are always interested in hearing from candidate s with bi-lingual or multi-lingual skills.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.