IT Support Helpdesk

Your mission will consist of helping, shaking up and inventing in order to simplify the life of all our internal customers, but also the management and rationalisation of our tools.

We are looking for a person who can :

• Ensure the follow-up of users (life cycle of the employee in the IT sense: arrival, internal mobility, departure) ;
• Carrying out level 1 and/or level 2 assistance (GSuite, getting to grips with new hardware, new software, initial incident diagnostics, filling in a ticket, assisting with a first connection, setting up parameters, opening accounts, rights, maintenance, repairs, managing the fleet) ;
• Manage computer and mobile devices ;
• Understand and challenge the procedures already in place ;
• Document new resolution procedures in the knowledge base ;
• Pass on information to the rest of the team ;
• Communicate in a simple and efficient way with our internal customers.

Requirements

An employee with :

• Successful experience in an equivalent position ;
• Good communication skills and the ability to communicate in simple terms ;
• An enthusiastic and willing mindset ;
• Goodwill and a taste for teamwork! ;
• Capability to work in English and F...