Payment Operations Associate

The Opportunity

• Helping to successfully process growing volume of international and domestic payments
• Verify beneficiary account details to ensure they are accurate and adhere to AML regulations and internal policies
• Working closely with payment partners and banks to identify and resolve payment issues promptly
• Identify and report processing inefficiencies and help to resolve
• Review, improve and maintain payment formatting rules to reduce payment issues
• Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process
• Communicate with payers directly via email and call to resolve issues and prevent delays

Requirements

Here’s What We’re Looking For:

• Undergraduate Degree along with an interest in financial services or operations
• Deadline focussed with strong organizational skills and exceptional attention to detail
• Fluent English, written and spoken, other languages are an advantage
• Possess a willingness and eagerness to learn
• Ability to work independently and drive projects to completion in a fast-paced environment
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Passion for problem solving and helping customers
• Highly effective communication skills
• A positive, can-do attitude, motivated to drive ongoing, continuous improvement
• Experience in finance, banking operations or transactional reconciliation is an advantage