Customer Service Representative

In this diverse role, the Customer Service Representative serves as a point of contact for customers with questions regarding orders, products, deliveries, and provides support for workflow efficiency. Answer and direct incoming calls and respond to inquiries.

KEY RESPONSIBILITIES

• Review and evaluate customer orders for data accuracy and completeness
• Obtain missing or correct data when necessary to process customer orders in a timely manner
• Assure quality and consistency of data by partnering with operational teams when processing orders and invoicing
• Proficient with overseas/global shipping orders. Customs and tariff/HS codes.
• Maintain sales order tracker and customer records
• Communicate with customers and other external locations and provide any concerns or feedback to the appropriate internal team members
• Work closely with operations to efficiently process available units for timely delivery
• Maintain proficiency with Salesforce and major customer ordering systems
• Follow established processes and procedures to complete daily shipping documents and invoicing
• Administrative duties such as filing (hard copy and electronic), copying, scanning and data entry
• Participate in a variety of office projects and administrative requests when necessary
• Other duties may be assigned as required.

Requirements

• Proven work experience in an administrative support role; ideally as a Customer Service Representative
• Previous experience in overseas/global shipping processes
• Excellent customer service skills with a can-do attitude
• Proficiency with sales and CRM tools (preferably Salesforce).
• Strong MS Office applications experience and abilities (Word, Excel, PowerPoint, Outlook, etc.)
• Experience with SAP or similar ERP software highly desired
• Willingness to adapt to new technologies, strategies, and best practices
• Capable to demonstrate a proactive approach to learning and streamlining processes
• Ability to work independently in a fast paced fluid environment with strict deadlines
• Exceptional organizational and time management skills, with strong attention to detail
• Ability to identify issues, obstacles, and opportunities and then develop and implement solutions
• A strong team player who is dedicated, eager to learn, and willing to be cross trained in other areas
• Effective communication skills, both verbal and written, are important for collaborating with cross-functional teams