Software Development Engineer VI - Marketplaces Personalization

Role Overview

ID.me is looking for a Software Development Engineer VI witha background in personalization to join our Marketplaces team. In this role, you will set the technical roadmap for the ID.me Marketplace organization and will own building our next-generation recommendation models, data pipelines, and services to drive a unique and personalized member experience for the 100 million+ ID.me members across all of our Marketplace products. You will work closely with cross functional teams, including engineering, product, data, operations, and senior leadership to achieve your goals.

Marketplaces is one of the fastest growing domains at ID.me, and this role will have the opportunity to build personalization systems and features at scale that drive the future of member interaction on ID.me existing and emerging verticals. We’ll be leveraging this foundational work immediately to drive incremental improvement to our applications as we build out additional capabilities and systems, so the ability to balance short term benefits without compromising long term design are crucial to success in this position.

Responsibilities

• Set the architectural vision and technical roadmap for the ID.me Marketplace - owning all parts of the application stack and being the technical leader for 20+ engineers
• Transform ID.me Marketplace into a personalized experience for the 100+ million ID.me user base through content recommendation algorithm design across the full suite of Marketplace touch points - web, app, email
• Lead A|B experimentation to vet hypotheses and analyze the results. Synthesize learnings into future experiments
• Develop, articulate, and iterate a a long-term vision, and deliver impactful results through key milestones (i.e., days/weeks vs months), having a high bias for action
• Raise the bar for technical excellence, engineering best practices, testing strategies, and distributed system design through pairing, mentoring, architecture / code reviews, technical presentations, and leadership of knowledge sharing sessions
• Exert significant influence on the overall vision and long-term goals of the company by co-leading roadmap planning with engineering and product leadership
• Own deliverables end to end through both committing quality code and overseeing the work of others, with the judgment to know which is appropriate

Minimum Qualifications

• 10+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++
• 3+ years of machine learning (ML) experience, including designing ML systems, leveraging ML toolsets, or building models based on existing ML techniques, preferably in the personalization domain in a B2C product
• A proven track record of successfully building and owning distributed systems and services at scale by incorporating containers, cloud native services, and infrastructure as code driven tooling.
• Proven ability to lead a team through up-leveling its automated testing skills and posture
• Experience moving an organization forward in best practices around tracking, observability, monitoring, and alerting
• Deep understanding of web technologies, frameworks, programming design patterns and paradigms, and APIs
• Mastery of databases, queues, and caching systems in a cohesive architecture with experience using various technologies in the right circumstances and the ability to communicate tradeoffs
• Located in McLean, VA or Sunnyvale, CA

Preferred Qualifications

• Strong leadership and mentorship abilities with exceptional oral and written communication skills, and a self-managing work ethic
• Strong understanding of A|B testing strategies with the ability to design experiments, debug anomalies, and interpret results
• Experience working in a startup environment
• Experience working with Ruby on Rails
• Experience with Hashicorp Nomad/Vault/Consul/Terraform
• Experience using automated deployment and verification strategies
• A passion for automated testing as a lever to increase quality and predictability for the entire ecosystem

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we’re confident that working together is how we’ll change the world.