Junior Client Services Executive

PLEASE READ: If you are interested in applying to the role, we ask that you kindly complete the application in English and attach an English version of your resume. Thank you.

This is a key front-line role, that drives revenue and builds customer loyalty by delivering an excellent customer experience within Xe’s consumer business.

• Guide and account manage our HNW private customers from initial account opening and understanding of their requirements, through to deal execution and completing their money transfers

• Nurture customer relationships to optimise repeat transactions, ensuring your pipeline and client base is managed efficiently

• Monitor KPIs to optimise daily/monthly/quarterly/annual revenue targets and activity levels

• Adhere to standard processes and regulatory requirements – ensuring your actions are in the customers best interests at all times

• Be an active learner, pro-actively develop and grow your understanding of the currency market, and the payment services industry

• Actively engage with your team in coaching and performance discussions, seeing these conversations as an opportunity to continuously improve your personal performance.

• Provide the best possible customer experience in every engagement.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

Requirements

• Experience in a revenue generating/sales role.

• Interest in financial services.

• Excellent communication skills, spoken and written.

• Learning mindset.

• Ability to adhere to process.

• Comfortable working in a fast paced, target driven environment.

• Numerate and able to analyze and react to individual/team performance data, in order to optimize performance and revenue generation.

• Ability to work in a global team, sharing best practice and working collaboratively to raise the bar across the organization.

• Customer focused.

Benefits

IMSS

INFONAVIT

5% Food Vouchers

15 vacation days per year

30 Christmas bonus day per year

Xe values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.