Cloud Managed Services Engineer

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The Cloud Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

Experienced Required is 8 to 12 Years.
Extensive experience with VMWare proficient with VMWare 6.0, 6.5, 6.7 and 7.
Extensive VMware SRM\vROps\VMware TANZU\vCloud Director.
ESXi management and troubleshooting issues.
Performance and capacity management on VMWare servers and complex health check
Work with engineers and project leads to implement new systems, policies, standards and practices
Experience in managing enterprise level virtualization infrastructure using VMware product suites.
Design, plan, implement, and administer UCS Cisco servers and storage technologies in support of underlying virtualization infrastructure
Installing, configuring and integrating servers associated with a VMware virtual infrastructure
Hands on Experience on HPE\Dell and Cisco UCS hardware.
Good understanding of Storage Infra,
Creating technical documents and providing RCA for critical issues.
Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS)
Document server administration processes and procedures
Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux.
Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies
Experience in build, troubleshooting at PCA/OVMM end.
Exceptional communication skill
ESXI command base troubleshooting.
Candidates with VMware certification.

Working at NTT

ob Description :

• Troubleshooting ESX issues related to storage, network and performance issues
• Installing patches and updates to operating systems and applications to ensure optimal performance
• Creating disaster recovery plans and procedures for responding to major outages or natural disasters affecting the data centre
• Monitoring server performance to identify problems and make adjustments to improve performance
• Monitor and tune systems to achieve optimum performance levels
• Upgrade and Maintain VMWare ESX and virtual servers
• Work on major severity and complex server issues
• Performing DR activities using VMware SRM and ZERTO.
• Migrating Customer VMware infra to New Data centre using Zerto\VMware SRM.
• Drive RCA preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches
• Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise and overview
• Ability to setup of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring along with VMware High Availability (HA) cluster
• Proven experience in ESX Server Installation and configuration of virtual switches, network connections and port groups configure Storage
• Expertise in Virtual Center Installation and configuration and Installation of its components Perform Level 3 Support Esx Operating system
• Demonstrable experience in Install / Upgrade Esx platform environment
• Validated understanding to support Level 3 OS monitoring Client Software, Backup and Recovery client, Client Software, automated Security, health checking client, OS monitoring
• Should have worked on supporting an enterprise class Data Center.
• Hands on experience with physical server installation
• The job responsibility also includes: Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyse, and resolve problems effectively to meet established performance metrics.
• Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.
• Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.
• Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration
• Knowledge of TCP/IP, DHCP, DNS and Troubleshooting.
• Backup Technologies L2 (Rubrik,Veeam, NetBackup)
• Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS)
• Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft solutions.=
• ITIL Process knowledge (Problem, Incident, Change Management)
• Preferred Skill sets from one of the below technologies.
• Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux.
• Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies
• Troubleshoot performance and connectivity issues with PCA and Storage.
• Clone, snapshot and Template Creation on OVMM.
• Experience in PCA/OVMM management.
• Experience in build, troubleshooting at PCA/OVMM end.
• Experience in DR and Restore.
• Experience in troubleshooting performance issues.
• Experience in Managing/Zoning on Brocade and Cisco FC Switches
• Hands on experience in Firmware/OS upgrades of PCA/OVMM, OVS nodes and ZFS appliances.
• Good to having knowledge on HPE and Dell.
• Call logging with vendors Oracle for hardware/software issues.
• Capacity planning for new builds, DR and Cutover.

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, Troubleshooting

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category