Technical Services Implementation Engineer

Want to be a part of our team?

The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Working at NTT

• Monitoring and maintenance of all Data Centre critical infrastructure

• Performing planned / preventative / predictive maintenance of all infrastructure

• Fault detection of critical infrastructure

• Switching and isolation of MV and LV equipment

• Daily walk arounds and inspections of electrical and mechanical systems and equipment

• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting of Cisco Access layer switches in order to ensure optimum operations.

• Carrying out preventative maintenance of data center equipment and devices.

• Monitoring system processes to ensure smooth operations.

• Comply to working methods ensuring that all client SLA and MSA's are achieved

• Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues

• Configuring Cisco Access Layer switches for clients and making sure there is Layer 2 connectivity to the Core switches.
• Installing and configuring Windows Server / Linux on physical servers as well as installing any software as per clients request.
• Troubleshooting connectivity issues in the Hosting environment.
• Troubleshooting connectivity issues to and from firewalls on the Nexus 5k switches

Compliance

• Maintain compliance in accordance to all relative policies and procedures

• Meet agreed interdepartmental OLA (Operational Level Agreement)

Skill Requirements

• Good technical abilities

• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to nontechnical staff is a requirement for successful data technicians

• Proactive problem solver, perform rapid and accurate assessments

• Ability to work independently, as well as being a positive team player

• Self-motivated

• Conducts self professionally, exhibits elevated levels of tolerance and patience

• Responsible for continued learning and self development

• Quick response to potentially critical situations

• Trouble shoot systems and components to identify root causes of failures

• Implement corrective actions promptly to mitigate the negative effects of system changes

• Good Microsoft Office skills

• Qualifications and Experience

• A minimum of 5-7 years post qualification experience

• Relevant data centre experience preferable

Good knowledge on Data Centre environments and critical infrastructure systems preferable

Good knowledge and troubleshooting Cisco switches

Certifications:

CCNA/CCNP

Cloud Virtualization

ITIL v4

Advantageous:

Linux capabilities

MPLS

Good understanding of Cisco Nexus 2K FEX's (Fabric Extenders) and Nexus 5K switches

Skills Summary

Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooting

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category