Retail Customer Success Executive

Retail Customer Success Executive is responsible for meeting the information and service requirements of an allocated list of retailers. It is his/her objective to provide a high level of service and build a strong relationship with these retailers, and by doing so maximise retailer co-operation with GfK on the basis of free data exchange.

Retail Customer Success Executive cumulates retailer knowledge, ensures the retailer uses the data throughout their organisation and effectively sells and markets the company‘s additional services to the retailer.

Main Responsibilities

• Full responsibility for the report quality and timely delivery of reports to retailers.
• Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system.
• Ensure that all records for sending data to the retailers are up to date and accurate.
• Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers.
• Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions.
• Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily.
• Identify and organise the training needs of your allocated number of retailers.
• Provide support to all areas of the business: Ops, Coding and Commercial Department.
• Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process.
• Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review.
• Should be actively improve/manage the speed of data delivery from the retailers.
• For the retailers you manage support the Coding Team in identifying ‘unknown’ products on data feeds.
• Support commercial team on identifying new business opportunities.
• Support commercial team on the recruitment of new retailers.

Requirements

• University degree or equivalent experience
• Fresh Graduate is encouraged to apply as well.
• Minimum 1 year of working experience in data analysis or market research
• Advanced analytical skills, with an ability to interpret and present actionable insights through storytelling
• Knowledge with Microsoft Excel, and PowerPoint
• Strong analytical mind and excellent numerical skills
• Excellent command of both written and spoken Thai and English