Software Help Desk Analyst

The Help Desk Analyst position provides consultation with Alpine customers and internal users using the Alpine Suite of CAD-related Software programs to ensure users have an understanding of the use of the software, to troubleshoot specific application issues and make recommendations to optimize the benefits of the software.

This is a remote position. It is preferred that the Help Desk Analyst is based in Florida or the western United States.

• Evaluate, prioritize, and solve all incoming telephone, voicemail, e-mail, web inquiries, or in-person requests for assistance from users/customers having difficulty with hardware, CAD software, network operations, printing, and other computer/software related problems
• Document identified problems/defects in the software in the appropriate database to provide specific data to assist in efficient resolution of the problem.
• Assist users in identifying appropriate software operating systems, printers, network servers, etc. and make recommendations that will work in their environment and with the ITWBCG Software programs
• Troubleshoot network issues and identify resolutions. Consult on network set-up for users, as needed
• Log all contact...