Computer User Support Specialist

Link Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our team in Aberdeen Proving Ground, MD.

• Must be a US Citizen
• Non-remote (relocation incentive available)

The Computer User Support Specialist will support the DEVCOM HQ CIO G6 Mission Support Center (MSC). This role provides above baseline/Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, tickets assigned within the ServiceNow incident tracking system, or walk-in issues.

The Support Specialist role encompasses support in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs).
• Provid...