Compliance Data Specialist

Job Description

As a Compliance Data Specialist, you will work closely with our customers to analyze large datasets (often exceeding 1 million rows) to verify records and confirm compliance with TCPA regulations. You will play a crucial role in developing analysis playbooks for a variety of unique and nuanced situations to drive the success of multiple new product offerings! You will report directly to the Compliance & Messaging Operations Manager, and partner closely with our Legal, Sales, and Customer Onboarding teams.

This is a hybrid role based in Phoenix, AZ. Candidates must be within traveling distance to our PHX office.

Primary duties

Customer Collaboration: Partner directly with customers to gather information, review and verify historical data records, and present nuanced results in an easily understandable manner.Data Analysis: Build and utilize SQL queries to merge data from multiple data sources, analyze insights, and provide actionable recommendations.Project Management: Oversee compliance audits from initiation to completion, ensuring projects are completed in a timely manner while maintaining strong customer communication.Investigation: Investigate incidents of account abuse, spam, fraud, and phishing attempts, providing detailed reports and recommendations for mitigation.Playbook Development: Develop and maintain analysis playbooks for a variety of compliance scenarios, ensuring consistency and accuracy in approach.

What We’ll Love About You

Degree or certification in Data Analytics or related field

• Proficiency in SQLite or other relational databases

Strong interpersonal skills with the ability to handle challenging situations delicately and provide creative, alternative solutions as necessary

• Ability to explain complex technical concepts in an understandable manner, ensuring clarity and understanding across all stakeholders
• Exceptional attention to detail and accuracy in data analysis and reporting
• Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions
• Ability to work collaboratively with cross-functional teams
• Aptitude for taking initiative and proactiveness in identifying and addressing potential issues
• Escalation Judgment: Know when to escalate issues appropriately to ensure timely resolution
• Demonstrated ability to work independently with a strong sense of ownership and responsibility
• Innate curiosity and a talent for problem-solving
• Nice to have: customer facing experience at any level

What You’ll Love About Us

• Salary range of USD $95,000-$112,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Based in Phoenix, Arizona, combination of in-office and remote work based on business needs
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
• Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!