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Vonage is a leading provider of cloud communications services.
Fixed Working hours: 2pm - 10:30pm IST
Vonage BI & Data Team Mission
We are a highly creative, energetic and results-oriented team that owns data and analytics delivery for the entire organization. This starts from data ingestion to corporate dashboards and includes data analytics to drive actions. The successful candidate is passionate about understanding customer needs, motivations, and behavior and enjoys discovering insights that help us deliver better outcomes like revenue growth, better customer experience, customer engagement and customer retention.
Why this role matters
As a Senior Data Analyst, you will be helping us on a journey towards a modern, self-serve analytics organization. You will get autonomy and ownership around large parts of how we interface with users, how they’re trained and around defining the boundary between “let me show you how to do this yourself” and “let me do this for you”.
Over the last couple of years, we’ve made significant investments into our data infrastructure and our data processing platform. This has improved the internal team processes, however, there is still room for improvement on enabling self-serve and using advanced analytics techniques to predict what will happen rather than what happened.
What you will do
We’re specifically not looking for someone to churn out reports for other people all day long.
Given the size of the team vs the hundreds of users we support, a large part of your work would be focused on finding ways to scale analytics via empowering our users so they are able to do what they are trying to do independently (while having support and training, if they need it).
Self-service analytics environment
What you will bring
We’re looking for an experienced analytics professional with practical experience implementing and scaling self-service analytics in a mid-sized organization.
What is required
Bonus points if you:
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