Senior Operations Consultant - Fraud Product Owner

Location:

For Those Who Work At Home - Various, Ohio 44145

Job Summary:

As an Agile Product Owner, you will be responsible for supporting the product offerings managed by the Fraud Change and Issue Management Team. We are currently seeking a highly analytical individual who is capable of presenting and leading data-driven strategies in order to effectively execute the product roadmap. This position requires the ability to influence both internal and external stakeholders, provide business development support, and lead strategic projects. Leveraging your expertise in fraud operations, technology, and industry best practices; you will collaborate with various internal stakeholders to assess emerging threats, improve detection and case handling capabilities, and enhance both the employee and client experiences.

Essential Functions:

• Works as part of a team of Agile Product Owners, aligned to critical processes and functions within Enterprise Fraud Services (EFS).
• Represents EFS within all technology-related efforts supporting EFS Applications.
• Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, risk, etc.) to lead and influence business decisions.
• Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders.
• Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.).
• Works autonomously and possesses depth and breadth of expertise to own and drive operational or operational support processes.
• Manage process and inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization process.
• Focused execution of key process improvement initiatives to improve the client and teammate experience; reduce fraud losses; increase efficiencies; and manage risks.
• Develop reporting and metrics to measure performance and effectiveness of operational processes; interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership.
• Demonstrate and maintain expertise of industry trends and practices in operational area, Fraud and Risk Management, Compliance, and Operations.
• Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.

Required qualifications:

• 5+ years of experience in a project role in the financial services industry, ideally within Fraud
• Bachelor’s Degree/or equivalent experience.
• Experience with Agile project management practices - preferred
• Broad understanding of product ownership/product management, ideally in Fraud
• Proven track record of being able to drive projects from idea to execution
• Strong strategic thinking and problem-solving skills, evaluate options and develop a plan to address
• Ability to work cross organizational lines to drive results
• Ability to influence effectively at executive level

Preferred qualifications:

Experience working with Orbograph, Actimize/ActOne and/or SaferPayments,

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $75,000 to $100,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 07/12/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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