Collections Specialist

As a Collections Specialist you’ll play a critical role in providing support to our members in the personal lending products. You will use your negotiations skills when making outbound calls to clients in order to return delinquent accounts to performing status.

Join Achieve, change the future

At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid or work-from-home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, while putting your well-being first.

Requirements

What you’ll do:

• Contact clients regarding delinquent accounts
• Negotiate payment options to early stage collection accounts
• Utilize your strong negotiations skills to bring delinquent accounts back to performing status
• Provide exceptional member experience
• Exercise discretion and independent judgment
• Process requests and account changes

What you’ll bring:

• Minimum of 1 year Collections experience, 3rd party collections or sales experience
• Strong verbal and written communication skills
• Ability to stay organized while working on multiple tasks
• Excellent Attendance throughout training