Front Office Hospitality Agent

As a Front Office Hospitality Agent at The Cloud One Hotel, you embody the crucial role of being the initial point of contact for our guests, setting the tone with your appearance, whether it's extending a warm welcome at the reception or providing assistance over the phone from the front desk. At The Cloud One Hotel, our goal is to foster an environment where both guests and team members feel comfortable and genuinely welcomed! Your responsibilities include:

• Guiding and supporting our guests seamlessly from check-in to check-out
• Enriching guest experiences by sharing insights and tips about the city and its surrounding areas
• Engaging in effective communication with guests via phone and email, adeptly managing reservation inquiries and navigating through overbooking situations and alternative options
• Handling invoices, including cost coverage management, cash handling, and settlement procedures
• Organizational and administrative responsibilities across both the front and back-office areas
• Expanding your knowledge through collaborative interactions within our multicultural team, offering insights into various cross-departmental roles

Requirements

Whether you're a professional in the hospitality industry or considering a career change, we're enthusiastic about meeting you! For us, prioritizing personality and exceptional hosting qualities is fundamental. Here, you'll find the liberty to embrace your true self or evolve into the professional you aspire to be, as we deeply value individuality. We present equal opportunities and a wide range of exciting possibilities for all who share our enthusiasm to grow. Ideally, you possess the following attributes:

• Educational background and/or professional experience in hospitality, gastronomy, tourism, or a keen interest in venturing into these fields
• Strong hosting expertise combined with an unwavering commitment to quality and service excellence
• A naturally open and communicative personality, proficient in both English and Czech communication
• A team-oriented mindset, combined with the willingness to provide support across various departments
• Enthusiasm to actively contribute towards the successful establishment of The Cloud One Hotels across Europe