Senior Product Manager - Customer

We are looking for a Senior Product Manager with a track record in launching new products that move the needle for our users and the business.

You will work on our Growth & Core products to evolve our proposition and help our customers take the right steps on their wealth journey. The Growth Squad focuses on acquisition and engagement tools to drive the right long-term wealth-building behaviours, while the Core Squad focuses on creating an effortless and premium money movement experience.

You will work directly with an engineering squad and report to the VP of Product. You will work closely with other product managers and be expected to collaborate cross-functionally in the Customer space.

What you can expect to be doing:

• Scope improvements and new features for the Growth and Core domain
• Collaborate with key stakeholders across the organisation, including marketing, operations, commercial & finance, and compliance to build world-class features
• Work with the leadership team to understand the business's strategic priorities and build a roadmap you can deliver accordingly
• Work with a cross-functional engineering squad to execute your roadmap by defining and building brand-new features from the ground up
• Guide an associate PM working in your area to deliver the roadmap
• Coordinate across complex internal and external dependencies with third-party providers to go from idea to successful implementation
• Use data, market and industry knowledge to understand opportunities and shape and inform solutions

What are we looking for?

• You have a strong product background with 3 years + of product experience
• You have experience working in a founder-led startup/ scaleup environment
• You have strong UX skills, a good eye for great UX and experience working on consumer-facing mobile-first products
• Finance/ fintech industry experience is a bonus
• You are an effective communicator with experience in making decisions and communicating this to senior leadership and the team around you
• You are data-driven and you care deeply about the numbers and use them to spot problems, and opportunities and shape solutions
• You are commercially minded with a strong understanding of how different business models work and you are always keeping revenue, costs and profit at the forefront of your mind.
• You are truly excited by Chip’s vision and proposition
• You understand and share our values

What we’re really looking for: ✍️

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the wealth app of the future.

Although we’re in the financial space, and under the scrutiny that comes with it, the product team works well together, even sometimes with a smile. We’re sure you’ve got the right skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.

At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

PERKS 🎁

• Discretionary share option bonus every 6 months
• Workplace pension scheme
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme (EAP)
• Free ChipX subscription for UK-based employees
• We are an equal opportunity employer and value diversity
• Flexible working arrangements
• Unlimited holiday (policy not to count) ✈️
• Working away policy which allows you to work outside of the UK for up to 90 days
• Annual £1500 Personal Learning Allowance
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀

Our Interview Process: 📖

1. Video screen with someone from our Talent team
2. Video interview with the hiring manager and senior members of the team
3. Final interview with Chief Product Officer and members of ExCo

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Our mission is to build wealth for our generation

Chip started out in 2017 as a clever app to help people save without lifting a finger.

Fast forward five years, and now we’ve grown into an award-winning wealth app used by over 500,000 people. And we’re not slowing down.

Our vision

We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing.

We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.

We’re not bankers

Chip has a creative and diverse team of 160, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

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Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.