Quality & Training Specialist

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

Kahoot! is looking for a Quality & Training Specialist to join the Customer care team in Krakow. In this role, you will report to the Billing & Subscriptions Manager in Krakow, Poland. You will also collaborate with our onsite support teams in Oslo, Norway, and Austin, TX.

If you are ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

The role

The Quality & Training Specialist’s main responsibility is to make sure that customer agents are up to date on the latest changes to our products and services, by updating the internal and external knowledge base. The Training & Quality specialist is responsible for monitoring and continuously improving customer care through training and tracking. The position is also responsible for training and onboarding of new joiners.

The Quality & Training Specialist shall, be responsible for the following tasks:

• Train and onboard New Hires
• Responsible for customer Care routines
• Write and develop training material in our internal knowledgebase
• Review and reply to negative CSAT
• Assist in evaluating Team Members
• Track and improve agent performance
• Support Process Improvement
• Provide Direct Customer Support

Requirements

• Effective team coordination and organization skills are vital
• Some experience with employee evaluations to successfully assist managers in helping their team’s growth and performance
• Must quickly and effectively resolve customer issues
• Excellent problem solving skills
• Excellent communication skills
• Fluency in English verbal and written is a requirement

Benefits

You can look forward to enjoying the following benefits:

• A fast-growing and international environment
• An informal and fun, but driven culture
• Medical insurance (Luxmed plan)
• Contribution to pension fund (additional employer contribution)
• Subsidized gym membership (Multisport)
• Hybrid remote work setup (minimum of 2 days per week in the office)
• Possibility to have flexible working hours
• Access to coffee, tea, and fruits in the office
• Buddy program for new employees
• Social and company events (both virtual and in-person)
• A diverse, friendly and international environment

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn’t get better than that! :)