Head of Operations

To develop, lead and deliver the Operations strategic priorities, end-to-end operational services and performance within SIL in alignment to the business unit strategy, product requirements and Group Operations domain standards to underpin delivery of client outcomes, service excellence and create sustainable value. Lead and drive operational excellence and efficiencies within SIL.

Requirements

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce, Civil Engineering

Experience Required
Operations Enablement

7-15 years
Significant experience in managing short-term insurance business operations (Claims, Supplier Management, Assessing) in large, high-volume, complex multi-dimensional, environment, preferably in a short-term insurance with product knowledge across Personal Lines and Commercial Lines. Customer focused with proven organizational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership Leveraging different service ownership models including distributed internal partners and 3rd parties. Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders.
Leadership/ management experience working with individuals and teams from diverse cultures. Proven track record of delivery as well as to build and evolve the Operations environment.