Customer Analytics Manager

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

As a Customer Analytics Manager, you translate data into actionable insights for ZipRecruiter’s Enterprise customers. Your work shows customers how best to leverage our products to support their hiring goals.

Key Focuses:

• Ability to analyze large datasets, distill them into actionable insights, and present those findings in a compelling story to internal stakeholders and customers.
• Build and maintain rapport as a product and industry expert for customers and customer-facing teams.
• Collaborate with cross-functional teams to assist in the development, management, and maintenance of standardized reporting tools.

Minimum Qualifications:

• Degree in statistics, market research, business, a relevant technical field, or equivalent practical experience.
• Proven ability to use data visualization tools to provide actionable insights and reusable frameworks, preferably in digital advertising or ads monetization fields.
• 5+ years customer-facing experience, with the proven ability to present technical content to non-technical audiences.
• Proficiency in SQL, Tableau, and working with large datasets.
• Strong analytical skills, including qualitative and quantitative analysis techniques.
• Ability to initiate and complete projects with minimal guidance.
• Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
• Travel Required: Ability to travel up to 20% of the time

Preferred Qualifications:

• Demonstrated ability to collaborate effectively with cross-functional teams, especially Sales, Product, Decision Science, and Marketing.
• 5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• 5+ years experience in a client-facing role with Fortune 1000 companies
• Proficiency working with superset, databricks, and AWS web services
• Developed a deep understanding of a company’s ads business, analyzing trends and identifying opportunities for growth, and regularly presented findings to stakeholders.

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

The US base salary for this full-time position is $140,000.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.