ICT Administrator II - Lan network

Purpose

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.

WHAT WILL YOU DO?

• 2nd level INM support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within DTAG.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Requirements

YOU WILL SUCCEED IF YOU:

• have IT Technical Skills:
  • IT/PC literacy - Advanced
  • HW/SW overview - Intermediate
  • Core platform knowledge - Intermediate
• your soft skills are:
  • Communication
  • Analytical thinking
  • Team cooperation
  • Training and mentoring
  • Presentation
• speak English – Intermediate (B1)