Customer Service Representative

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Bogota Office.

Responsibilities:

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
• Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
• Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
• Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
• Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
• Notify Operations Lead of all requested changes from the custom...