Warehouse Manager

Title

Manager: Warehouse

Job Description

KEY RESPONSIBILITIES

Responsibilities

• Supervisory Role
• Stock Management (ITS & NuPay)
• Huge Connect SIM Card management (NuPay only)
• Consumable ordering
• Courier Management
• Procurement and Documentation
• Inventory Management
• Safety & Compliance
• Managing, Coaching, and mentoring all staff
• Internal and external customer queries and questions

CORE RESPONSIBILITIES

Supervisory Role:

• Oversee the Senior Inventory Clerk, inventory Clerk, stores clerk & admin (NuPay).
• Ensure effective communication and coordination among team members to optimize warehouse operations.
• Managing couching and mentoring staff members
• Conducting quarterly one on one’s
• Conducting yearly goal discussions and contracting
• Helping staff members to complete any overflow of work as and when necessary

Stock Management (ITS & NuPay) & Inventory Management

• Ensure correct allocations on Ofbiz, Max store, CMS, and UMS.
• Manage repairs, including receiving repairs, checking quotes, reporting invoiced amounts to KAMs, and reconciling repaired devices.
• Ensure sufficient stock levels for ITS & NuPay customers.
• Manage stock sent to regions and technicians for new installations, replacements, and rollouts.
• Oversee UTR and MIA devices for ITS & NuPay
• Replenish equipment in regions and check minimum stock levels.
• Conduct weekly stock counts.
• Manage all stock for ITS & NuPay in regions and in the warehouse.
• Management of all equipment stock will be required, this includes checking the accuracy of weekly stock counts, weekly variance reporting and investigating anomalies on all stock.
• Managing stock means maintaining or developing optimal forecasting and inventory control models that expose improvements throughout the supply chain.
• All variances have been fixed and allocated correctly.
• Ensure that the stock is ordered when minimum stock levels have been reached.
• Ensure that the correct stock is being ordered and the correct stock has been delivered as per order and delivery note.
• Following up on all equipment that is meant to come back via courier and equipment sent via courier to merchants.
• Conducting correct buying and receiving protocols
• Following up on all equipment sent in for repair. Making sure that the fast-moving equipment is being attended to fist in the repair centre.
• Ensure that minimum order quantities are adhered to
• Inventory management within the warehouse with regards to correct packing and storing

Huge Connect SIM Cards (NuPay only) & Consumable ordering

• Order SIM cards and manage the Huge Connect portal for both NuPay.
• Investigate high usage on all SIM cards and allocate them to the correct groupings/customers.
• Order consumables for NuPay and ITS (e.g., boxes, bubble wrap, tape, labels).

Courier Management & Procurement and Documentation

• Manage devices sent via courier and devices collected via courier for NuPay and ITS.
• Log queries for NuPay and tickets for ACS/ITS.
• Create and sign off purchase orders and invoices.
• Ensure that all terminal inventory ordered via OEMs is received correctly and documentation is submitted to the appropriate individuals.

Internal and external customer queries and questions

• Assist with internal customer queries or questions that have been sent via email, query logged, or phone call
• Maintaining good working relationships with suppliers, internal customers and 3rd party service providers for example Huge Connect, JRT & CourierIT

Operations and Process Improvement & Safety and Compliance

• Monitor warehouse operations and implement process improvements.
• Use warehouse management systems (WMS) to track inventory and orders.
• Collaborate with other departments to streamline operations.
• Develop and implement standard operating procedures (SOPs)
• Ensure compliance with health and safety regulations.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• All teams within Fintech

Reasons for Interaction:

• Any issues or questions experienced when sending packages via courier
• Inventory Management
• Stock control
• Stock issuing
• Stock queries
• Stock takes
• Device repairs
• Receiving and dispatch
• Quotes and expenditure documents

External:

• Courier companies
• ITS & NuPay merchants
• 3rd party service providers

Reasons for Interaction:

• Follow up on packages sent or packages being received
• Receiving and sending of stock
• Order’s
• Complaints or issues
• Repairs

QUALIFICATIONS, EXPERIENCE, & SKILLS

Educational Qualifications:

• Matric
• Excel level 2 minimum
• Power BI (advantage)

Professional Qualifications

• Certificate or Diploma in Warehouse Management or related field preferred

Years of Experience

• 2 to 3 years’ experience in warehouse or logistics role
• 1 to 2 years in team leadership/supervisory role

Other requirements

• Working knowledge of Altron Fintech internal systems advantageous
• Fluency in English is mandatory.
• Strong oral and written communications skills.
• Strong leadership skills
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Technology and system savvy. (Computer literate)
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement.
• Must be able to work under pressure.
• Handle change easily
• Responsible and reliable, good time keeping.
• Logistical & Warehouse minded
• People skills
• Friendly and positive attitude
• Must be able to work in a team.
• Must be able to work overtime when needed.
• Proficiency in warehouse management software (WMS) and Microsoft Office Suite, Minimum level 2 excel skills.
• Knowledge and experience on Power BI (advantageous)

Working Conditions:

• Physical demands: Frequent standing, walking, bending, and lifting up parcels and boxes
• Work environment: Warehouse setting, with exposure to varying temperatures and noise levels.
• Schedule: Full-time position, with potential for overtime as needed

Behavioural Competencies

The incumbent is required to have demonstrated the following competencies:

• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
• Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.

Education

Languages