AVP & Lead- Product Delivery

JOB PURPOSE:

• Support the Head of FCIS to deliver priority products, services and processes that meet the strategic objectives and initiatives of Custody business. Ensure that operational service delivery platforms are enhanced and implemented to meet operational and business requirements of new products required to support the expansion of Custody operational functions.
• Work closely with Custody managers and teams to understand and solution business needs and ensure that ITD and technology providers work with FCIS to meet operational requirements.
• Manage relationships at a senior level between FCIS, Custody and FAB IT departments to ensure that FCIS receives the appropriate level of systems and technical support at all times in accordance with agreed SLA’s.
• Manage FCIS Product Delivery team, making sure all processes around system implementation, new client technology request, and Business requests are dealt with timely and professionally, including analysis, rquirements documentation, User acceptance testing, and delivery.

Job Context

• Work closely with FCIS managers to build operational processes that support new products and services offered to clients by the Custody.
• Ensure that ITD deliver system solutions that meet operational and business needs on a timely basis and within budget.
• Ensure that User Acceptance Test plans and cases are in place and executed appropriately by ITD in order to achieve changes to existing systems or the acquisition and deployment of new systems.
• Work closely with internal personnel and system vendors to ensure that they understand business requirements and processes.
• Formulate and define system scope and objectives based on both FCIS operational needs and a thorough understanding of existing systems, available commercial applications and industry requirements.
• Understand the business implications of technical solutions. Educate FCIS users how to use the new technology and enhancements using all appropriate communication tools available.
• Work closely with Business Product Development managers and teams on proposed business improvement and growth solutions and priorities to drive improvement of operational performance.
• Design and provide input into the development of reports, presentations and robust business cases for developments.
• Assist the FCIS management team to develop, analyse and manage the tracking, reporting and monitoring of SLAs, KPIs, audit items and other performance metrics.
• Day to day management of the relationship between FCIS and FAB IT departments engaging with the Head of FCIS and the Heads of the Businesses supported as required.
• Ensure that FAB ITD provide the necessary support to the FCIS operational production environment in accordance with an agreed SLA, ensuring that any problems or issues are escalated and resolved on a timely basis.
• Work with FCIS Operations Managers to plan for the assignment of internal resources to support the User Acceptance Testing (UAT) elements of technology deployment projects.
• Contribute to and support the development of the Business and Functional Requirements Document by ITD and vendors when required.
• Provide senior operations management and Business management with reports and updates as required.
• Support post implementation reviews by ITD to ensure that the operational and business goals have been met and that any lessons learned are communicated.
• Generate, manage and maintain documentation relevant to the role.

Requirements

Minimum Qualification

• Bachelor’s degree in Commerce, Banking and / or appropriate Professional Qualification.

Skills

• Must have strong analytical skills
• Excellent understanding of Global Custody operations/services
• Ability to think conceptually
• Excellent communication skills, both verbal and written (report writing, presentation and facilitation skills). Fluent in English.
• Outstanding interpersonal skills (interaction at all levels/ positive attitude)
• Excellent stakeholder relationship management skills and be able to forge and maintain high level business relationships within a complex stakeholder environment
• Very self confident and self motivated
• Ability to work under pressure, to prioritise and to manage several tasks at the same time.
• Committed to product delivery deadlines.
• Excellent team working skills
• Proficient in all MS Office tools.

Minimum Experience

• 5 years Securities and Investor Services operational experience gained within a bank, asset manager or broker environment.
• Demonstrable track record of leading change and process improvement in a banking or financial operational environment