IT Support

The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drive local optimization efforts and technology adoption of end user services related applications and systems.

You will:

• Analyze and resolve information system issues related to the desktop computing environment, network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Support and maintain local conference and meeting room equipment
• Ensure that all logged tickets are consistently acknowledged, prioritized, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolv...