Customer Protection Team Lead

Your influential mission. You will...

• Communicating effectively with players via various channels (Chat, Email, SMS, Phone, and Social Media)
• Taking ownership of responsible gambling strategies and projects
• Constantly seeking innovative ways to detect and reduce risks and compliance issues related to responsible gambling and promote awareness
• Upholding full compliance with relevant licensing authorities
• Ensures timely handling of escalations and responsible gambling training for employees
• Prioritizing tasks related to social responsibility, responsible gambling, and player protection
• Creating tasks based on alerts from various channels
• Generating and analyzing reports
• Monitor the quality and efficiency of the Customer Protection Specialists
• Create reports and recommendations based on the performance of the team

Requirements

Components for success. You...

• Are fluent in English
• Have a minimum of 1 year of experience in the Customer Service field
• Possess the ability to plan and prioritize
• Have strong communication and multitasking skills
• Are into people management and problem-solving

You'll get extra points for...

• Having delegation skills and an open mind