Customer Service Associate

Your influential mission. You will...

• Deliver outstanding customer support and customer care to our clients
• Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, responsible gambling, and general terms and conditions)
• Use a professional and friendly approach in assisting with queries
• Be empowered to resolve any customer issue
• Follow our company's procedures and keep up with the standards
• Meet predetermined personal and team targets
• Keep the job knowledge up to date

Requirements

Components for success. You...

• Have fluency in English, ideally a native speaker
• Are available to work on shifts, including late hours
• Possess experience in online customer support
• Have strong computer literacy
• Have excellent communication and multitasking skills
• Describe yourself s a team player who is open to sharing knowledge and supporting colleagues
• Have a motivation for achieving preset goals and targets