Team Leader

Service details:

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.

Our core function is to verify and resolve grant applications against set criteria

We help customers over the phone, online and by email.

The Role:

Candidate Key skills

• Leadership approach that can nurture effective working relationships with teammates
• Supporting the DAF Service Manager in: -
• Improving performance of advisors.
• Identify and escalate gaps in business processes.
• Identify critical actions to ensure stretched goals are achieved by advisors.
• Monitoring daily / weekly / monthly / annual team performance.
• Identify individual performance opportunities for improvement.

Candidate Attributes

• Support the DAF Service Manager in updating NEC and partner systems with appropriate recoding of performance metrics
• Implement operational processes by conducting a 'trial and improvement' approach to instigate further.
• Maintain a high level of communication with team members and DAF Service Manager.
• Aid and support in cross functional projects as business needs change.
• Promote a healthy and inclusive working environment.

Requirements

Learning and Development:

The successful candidate will be required to enroll and complete a Management and Development Qualification, overseen by NEC. In addition to this, they will also complete the Insights Profile Course.