Customer Delivery Solutions Executive

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

As our Customer Delivery Solution Executive you will work closely with senior members of the team in supporting revenue growth, securement and operational efficiency through change and business improvement initiatives. Your focus will primarily be on in-life service change, program delivery, cost reduction and efficient project delivery within the Customer Delivery Directorship.

Day to day, this is some of what you can expect to be doing:

• Project and Program Support: Assist in planning, coordinating, and monitoring projects to ensure timely delivery, cost efficiency, and achievement of key performance indicators.
• Operational and Service Improvement: Collaborate with senior team members to identify, implement, and manage initiatives aimed at improving service quality, reducing costs, and enhancing operational efficiency.
• Documentation and Reporting: Maintain accurate project documentation and generate regular reports to keep the senior team updated on project status, issues, and progress.
• Continuous Learning and Improvement: Embrace a learning mindset, contribute ideas to ongoing projects, and participate in continuous improvement efforts to enhance service performance and customer satisfaction.

What you’ll bring to the role

You’ll also bring the following with you:

• Strong analytical and problem-solving skills.
• Effective communication and teamwork abilities.
• Knowledge of our partner delivery platform ‘Contact engine’
• Competent user of MS Office, especially MS Excel

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.