Contract Administrator

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary

The purpose of this role is to deliver high-quality service to clients by managing attendance, recording, and transcription requests to high standards in line with client requirements. This role supports service delivery excellence and customer satisfaction within Court Reporting. The role also serves as the main point of contact for internal and external queries within the team, handling necessary administrative functions.

Key Responsibilities

Client Service Excellence

• Act as the point of contact for internal and external queries via phone and email.
• Ensure all queries are assigned and maintain a record of outcomes.
• Update and maintain database records with details of attendances, recording jobs, transcription requests, deliveries, and queries.
• Perform administrative functions, including support for other team members as needed.
• Build and maintain strong relationships with clients, interdepartmental teams, and resources.
• Understand billing and monthly targets to maintain budget focus.
• Troubleshoot and manage client queries and complaints.
• Provide data for management reports as necessary.
• Regularly review departmental mailboxes to ensure timely responses to transcription requests.
• Produce departmental reports as required.

Business Development

• Develop and maintain excellent client relations to ensure repeat business.
• Liaise with the sales team regarding key client accounts and priority requests.

Personal Skills and Team Contribution

• Actively engage in personal development, review individual objectives, and attend training sessions as required.
• Self-motivate and support team members.
• Communicate positively at all levels, internally and externally.
• Professionally manage workload and conflicting priorities.
• Exhibit a positive, can-do attitude.
• Be flexible and adaptable in approach.

Outputs and Goals*

• Ensure the team adheres to best practice guidelines and provides high levels of service.
• Ensure transcripts are provided within agreed timescales.
• Maximize revenue opportunities.
• Ensure accurate billing through the internal management database.
• Build and manage client and resource relationships.

Education & Qualifications

• High school or bachelor’s degree
• 1 years of experience in administration or related field.
• Strong people management skills.
• Consistent focus and motivation during both busy and quiet periods.
• Excellent communication skills.
• Ability to manage workload effectively, prioritize tasks, and meet deadlines.
• Strong problem-solving skills.
• Ability to work collaboratively as part of a team.
• Positive and adaptable approach to work.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.