Implementation Specialist

Company Description

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform
• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
• Epraise incentivizes student well-being and connects teachers, students, and families.
• Firefly provides an online learning space for students and teachers

Responsibilities

• Develops, coordinates, and tracks overall Veracross software implementations, task schedules, and resources to ensure on-time and high-quality delivery
  • Coordinates effective implementation kickoffs for each school, including discovery of school specific goals, setting expectations for Veracross and school project roles and verifying timelines
  • Conducts regular reviews of current and upcoming milestones, staffing, timelines, and process expectations to ensure clarity of status for schools as they continue through their implementation(s)
  • Solicits ongoing feedback from schools regarding how current projects are progressing. Confirms that schools have the right context and clarity regarding the process and goals of in-progress implementations
  • Ensures Veracross project tools are maintained for assigned projects
• Coordinates with school personnel to ensure school activities are clearly communicated, understood, and are tracking to plan:
  • Ensures school personnel complete required self-paced training assignments per plan
  • Ensures required school personal attend live training and configuration sessions with Veracross experts
  • Works with School Project Manager to ensure effective communication and change management across school stakeholders
• Coordinates across assigned Veracross implementation resources:
  • Collaborates frequently with internal Veracross global implementation consultants and engineers to ensure implementation plans and assignments are tracking to plan
  • Provides school-specific context and considerations to internal Veracross staff. May include specific sales notes, timeline considerations, Australian market perspectives, etc.
  • Provides details to internal Veracross staff based on feedback, goals or plan changes shared during regular project reviews with school
• Leads product specific implementation delivery tasks across multiple Veracross modules:
  • Provide regular training sessions with schools to guide configurations, testing and process efficiency
  • Lead personalized consulting sessions to provide workflow consulting, guidance on school configuration, and answer questions about business needs
  • Orchestrate successful change management, where configurations are tested, revised, approved, and deployed.

Requirements

• This role is based in Australia, and citizenship or permanent residence is required
• University degree or equivalent experience
• 2+ years’ experience working for or working with Australian independent schools
• 2+ years of experience in technical project management or implementing SAAS based software solutions preferred
• Excellent written and oral communication skills, ability to communicate effectively across broad range of roles from individual contributor to senior leadership
• Experience in Project Management, ideally in implementing software solutions.
• Ability to make decisions and recommendations under limited direction and using a high degree of initiative and independent judgement
• Ability to learn complex, enterprise level software systems at a level that supports teaching others. Willingness to learn independently, leveraging available self-study resources
• Ability to multi-task in a fast-paced environment
• Experience working with remote, global and/or matrix organizations preferred
• Ability to travel within Australia (with applicable Working with Children Check certificate(s)) – TBD

Benefits

• Our team has the opportunity to be fully remote or utilize our offices on the Gold Coast! This role is based in Australia, and citizenship or permanent residence is required
• 20 days holiday, plus public holidays
• Christmas break - take the days off between Christmas and New Years without dipping into any annual leave, whilst still receiving your normal pay.
• Superannuation contribution (on top of base salary)
• We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.