Knowledge Management Catalyst

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center either in San José, Budapest or Malaysia . Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (2 office day/week on average) and provide fully remote working conditions (even after the pandemic situation). Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do?

The Roche Services & Solutions (RSS) organization provides services to the Roche organization out of our Headquarters in Basel / Kaiseraugst and the three strategic locations: Kuala Lumpur (Malaysia), Budapest (Hungary) and San José (Costa Rica). This is a recently established and rapidly growing global organization with a follow-the-sun ambition to support Roche affiliates and Global functions worldwide. Digital Experience Platform (DXP) is a dedicated team in RSS within GCX, focused on delivering enhanced experience-centric services across the whole Roche organization, by enabling innovative solutions to ensure support excellence. Our team consists of technical, process and operational support professionals who collaborate with teams across Roche and with key 3rd party vendors, to define, create and provide support solutions for our customer facing organizations.

We are looking for a Knowledge Management Catalyst responsible for designing, creating, maintaining and adopting Knowledge Management Processes/Strategies and to efficiently and effectively provide support services to internal and external Customers.

You will give expert advice on knowledge management and co-create radical ideas to effectively provide value in the KM space.

This role will interact with local and global IT functions across the Informatics ecosystem, as well as with Finance & Procurement and Digital Healthcare Products related stakeholders to align, harmonise and automate knowledge-related activities as much as possible. More granularly the role scope implies: the content/knowledge management strategy and lead the content architecture and strategy, frequent knowledge management monitoring through regular calibrations with the stakeholders, identification and execution of optimization opportunities (Continuous Improvement).

Who you are?

• You are a passionate professional looking for new ways to connect people and promote knowledge sharing.
• You want to disrupt our way of doing and living Knowledge Management, and provide outstanding solutions to our internal clients and with this, help to improve patients' lives.
• You thrive in a collaborative work environment which enables teams to achieve outstanding results.
• You keep a deep interest in understanding new technology and how this can be used to create and foster knowledge sharing.You understand that everyone leads from every seat. You understand the importance of customer centric designs and the integration of multiple processes in the services.
• You have experience managing stakeholders, gathering requirements and empathising with the different needs.

What can you bring to our team?

To be a successful candidate, you fulfil 90% of all the following requirements:

• Intellectual & Learning Skills: Problem solving, conceptual/strategic thinking, being analytical, and the ability to deal with ambiguity.
• Communication and Interpersonal Skills: Includes listening, negotiation, marketing, team working, writing, synthesis capacity, presentation skills and advertising. Information Management Skills: Includes content management, information processes, taxonomies, and IT/digital marketing applications. Informatics/Computer Science Skills: Includes information architecture, digital marketing, social media management, video scripting and workflow.
• Language Skills: Fluent/Bilingual in English, and a second language. Any other language is an asset.
• Personal Skills: Strong strategic, entrepreneurial and agile mindset, with the ability to think analytically and innovatively. Courageous, curious, creative and inspired by digital change/transformation with the capacity to think out of the box when the situation requires flexibility and speed.
• Academic Background & Experience: 5 years of successful experience in a comparable position managing and supporting similar processes in a multinational environment, mainly in a virtual setup : ITIL or any Knowledge Management framework certification, Scrum and agile methodologies understanding, Experience Implementing of Knowledge Management frameworks, Knowledge in Continuous Improvement techniques.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.