Senior Salesforce Administrator

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team

Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

About the role

We are seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the overall administration, support, and continuous improvement of our Salesforce platform. This role involves collaboration with various business units to ensure that Salesforce meets their needs and drives operational efficiency.

Salesforce Administration:

• Manage and maintain the Salesforce platform, including user setup, roles, profiles, permissions, and data security
• Oversee daily system maintenance, monitor performance, and resolve any technical issues promptly

Customization and Configuration:

• Customize Salesforce fields, page layouts, record types, workflows, and validation rules to meet business requirements
• Develop and manage complex reports and dashboards to provide actionable insights to stakeholders

Data Management:

• Ensure data integrity and accuracy through regular data audits and implementing best practices for data management
• Perform data imports, exports, and updates using tools like Data Loader or similar

Process Improvement:

• Identify, design, and implement process improvements and automation solutions to enhance business workflows
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions

Training and Support:

• Provide training and support to Salesforce users, ensuring they are proficient in utilizing the platform
• Develop and maintain training materials with supporting documentation to support end-users and administrators

System Integration:

• Oversee integrations between Salesforce and other enterprise systems
• Work with third-party vendors and consultants to implement and manage integrations

Project Management:

• Lead Salesforce-related projects, including system upgrades, new feature implementations, and third-party applications
• Ensure projects are delivered on time, within scope, and within budget

Compliance and Governance:

• Ensure Salesforce implementation complies with company policies, industry standards, and regulatory requirements.
• Manage Salesforce licensing and ensure proper usage

What we are looking for:

• At least 5 years of experience as a Salesforce Administrator or similar role
• Proven experience in managing and configuring Salesforce platforms
• In-depth knowledge of Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience
• Proficient in using Salesforce tools such as Process Builder, Flows, Lightning App Builder, and Visualforce
• Strong understanding of data management and security best practices.
• Excellent project management skills, with the ability to lead multiple projects simultaneously
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving skills

Education:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• Salesforce Certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are highly desirable.

As an advantage might be considered:

• Experience with Salesforce integrations using APIs and middleware solutions
• Familiarity with Agile/Scrum methodologies
• Knowledge of other CRM systems and data migration processes.
• Experience in a leadership or mentorship role within a Salesforce team
• Experience of working within the Financial Services Industry

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisport card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.