Customer Success Manager

We are looking for a Customer Success Manager (CSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment in Armis. This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and matching these to the clients’ business goals, while also identifying revenue opportunities. The CSM serves as the trusted advisor and the business liaison between the customer and all cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales Engineers, Training and Enablement, and others.

This is a remote position for those based in Italy

Please note that only English CV's will be reviewed

Success In This Role Requires

• Solid technical understanding- able to understand the majority of large enterprise IT concepts, Security and Networking - Must
• A passion for working with people, including an ability to quickly build lasting customer relationships
• Consultative mindset combined with project-based execution approach
• World-class customer-facing and interpersonal skills, professional, insightful, value-driven
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Armis team and externally to account sponsors and executives
• Bring your skills that grasp key business and operational requirements and map them into the necessary Customer Success Plans or playbooks
• Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs
• Manage technically or politically raised situations or provide appropriate escalation guidance to others
• Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned customer, to review use cases, dashboards, and program status
• Establish yourself as the trusted advisor with accounts and drive the continued value of our platform and services
• Advocate customer needs/issues cross-functionally and program-manage customer concerns
• Maintain current functional and technical knowledge of the Armis platform and future products
• Excellent organizational abilities
• Team player
• Willing to always go above and beyond for the customer
• 15-25% Travel

Skills And Abilities

• 6+ years of experience in a related function with direct customer advocacy and engagement
• Solid understanding of IT security technologies and networking concepts, bringing this knowledge to practice in your work with customers - Must
• Experience working in a highly-collaborative, dynamic environment across local, regional, and global offices
• Time management skills and the ability to organize and prioritize tasks
• Willing and able to meet challenges head-on, solve problems independently, and make things happen
• A team player who understands that the only way to solve large problems is with teamwork and mutual support
• Experience in pre/post-sales, professional services or client management functions, ideally in Customer Success
• Experience developing product use-cases with customers
• Security, Networking or comparable certifications are preferred
• Knowledge of IoT and security technologies and best practices (advantage)
• Proven experience as a customer advocate in a fast past paced/growth software and cloud company
• Possess exceptional verbal, written, social, presentation, and interpersonal skills
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Languages - Italian and English - Must