IT Support Technician

IT Support Technician - New York City

Dataiku’s on-premise, cloud, or SaaS-deployed platform connects many data science technologies, and our technology stack reflects our commitment to quality and innovation. We integrate the best of data and AI tech, selecting tools that truly enhance our product. From the latest LLMs to our dedication to open source communities, you'll work with a dynamic range of technologies and contribute to the collective knowledge of global tech innovators. You can find out even more about working in Engineering at Dataiku by taking a look here.

How you’ll make an impact

Dataiku is looking for a full-time IT Support Technician to join the Information & Technology Team. Working out of one of Dataiku’s principal offices (London, New York and Paris), you will be based in New York. We look for someone with energy, pragmatism, simplicity, and a solid technical background.

IT Operations are critical to the success of Dataiku employees around the world. The IT Team is responsible for the systems, networks and services that Dataiku employees rely on. Dataiku's current IT Stack is a fast-moving modern and primarily Mac-based cloud-oriented environment: Google Workspace, Slack, Airtable,, Miro, Asana,, Zoom video conferencing and associated devices, among othersThe goal of the IT Support Team is to provide the best in class support to our employees worldwide based either in our global offices or working remotely in this tech environment.

As we scale quickly, you will join our IT Support Team to accompany Dataiku’s growth. You will report to the IT Support Team Lead for Americas and will work closely with the other IT Teams (Support, Automation and Operations & Security). This role is physically based in the New York City office but periodic travel to other office locations may be required.

What you’ll need to be successful

• Experience with 1st and 2nd line support.
• Experience in support in a modern cloud-first IT Stack.
• Experience in support for macOS
• Practical AV/VC knowledge & experience
• MDM knowledge (JAMF, Intune)
• Excellent communication skills in English (French or another language is a +)
• Good listening skills, and you know how to help people asking for your support.
• Organise work and set priorities.
• Excellent sense of service and a positive mindset.
• Experience in a similar position, ideally in an international and fast-growing environment.
• Proactive and can work independently when needed.
• You enjoy learning and applying knowledge to practical uses.
• You like to travel.

What does the hiring process look like?

• Initial call with a member of our Tech Recruiter - 30 mins
• Video call with the IT support lead America - 1 hour
• Technical Assessment to show your skills with our Principal IT Operations Engineer - 1 hour
• Final Interview with Senior IT Support Manager - 30 mins