Customer Service Consultant Travel

Let’s talk about this role 🌟

Our nib Travel team are looking for someone who can turn an interaction with a traveller into an experience they will remember, for all the right reasons!

• You will be the voice of nib Travel, representing our brand by providing excellence in customer service
• You will respond to a variety of customer enquires via phone and e-channels
• The environment is very structured, with set Key Performance Indicators (KPIs)
• You will promote nib products and services and drive for first call resolution to queries
• You will create meaningful member experiences, helping our travellers get the best value out of their Travel insurance
• You will be part of a team that supports one another and celebrates success
• This role will be based in our Newcastle, Central Coast, Sydney and Melbourne hubs

This role will see you work on a rotating roster between 8:00am-8:00pm Monday to Friday.

You will be available to commence work on the 19 th of August and be able to commit to two weeks of training which will run 9:00 am-5:00 pm.

Let's talk about working at nib Group 😎

• We are committed to creating a supportive working environment, whe...