Medical Information Associate

The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.

• Responsible for handling medical information enquiries in English and Italian
• Responsible for pharmacovigilance activities, such as initial intake of adverse events
• To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;
• To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service

Requirements

• An undergraduate degree in life sciences or equivalent advanced degree with experience.
• Customer service experience is an advantage
• Fluency in both English and Italian
• Advanced knowledge of MS Word and Excel
• Excellent attention to detail and organizational skills
• Independent problem solving and decision-making skills
• Process oriented and critical thinking
• Responsible approach to work duties