Responsibilities:
- Contacting customers to understand reasons behind purchasing Copilot.
- Identifying questions the customer might have related to Copilot usage.
- Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.
- Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
- Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate.
- Document technical issues and solutions in a knowledge base for future reference.
- Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
Requirements
Qualifications:
- Strong command of the English language
- Superior communication skills including active listening
- Knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.) especially Copilot.
- Experience with O365 web applications and feature sets
- Excellent problem-solving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- โโA positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous
Device Requirements:
- Computer that is not joined to another companyโs domain, neither managed by any remote management โ inventory systems or tools.
- Preferred: Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
- OR have an additional USER profile dedicated only for this project, with no other software running
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- Ethernet connection required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
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Upwork
One of Upwork's largest clients, a fortune 500 technology company, is in search of a self-driven, engaging English speaking M365 Technical advisor consultant with knowledge of M365 products.
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