Scheduled Hours
40
Position Summary
This position serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.
Job Description
Primary Duties & Responsibilities
- Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
- Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
- Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed; if order entry in the electronic medical record is part of job function, completes requisitions/orders per Washington University guidelines.
- Assists i...
CP Washington University in St Louis
The Institute of Clinical & Translational Sciences is a research center under Washington University focused on advancing medical research and translating it into clinical practice.
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